Upfront and Honest
Rackspace isn't the cheapest host we've dealt with, but when you compare them apples-to-apples with other hosting companies it turns out they're pretty competitive. I've been with Rackspace for couple of years of mostly trouble-free service. I can say that their support has been excellent about 95% of the time for me. And the few times when it wasn't what I was expecting, they were always upfront and honest in admitting their difficulty in fixing my problem. To their credit, they always did what they could to make things right.
In all honesty I have to say that some of their support is limited when it comes to things not directly related to them, but they do their best to help me if they can. Between price, overall support, and effort, I give them 4 stars.
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Rating: (4 / 5)